Usability & Customer Experience Testing
When asked about the application as a whole, participants said they thought it was very easy to follow and understand with a simple but pleasing design. Participants also all seemed to like the customizability of the application, when it came to the filtering lab tests or Search and account preferences. Looking at improvements, on the splash page, one user mentioned the readability of the middle text on the screen and the length. When mapping free labs, the majority of participants demonstrated confusion when it came to entering a current location, as they had trouble locating and identifying the current location button on the screen. When looking at the map, users also mentioned wanting to see an indication of where they were in regards to the pinpoints on the map.