Health Guru App

“I called my insurance, and they couldn’t find this doctor in their coverage plan, so then I used my insurance’s online tool to find a foot doctor myself from scratch. Hooked up the 3-4 doctors nearby to me, and then I picked up the highest rated / most reviewed doctor among those 34.”

The current doctor searching services are not well integrated with real user journeys. A better example could be Justdial, where users could get influential factors like distance, rating, and the price at a glance and eases the decision making.

• Unnecessary information

Complete address and schedule are useless for the first search. It is unlikely for patients to sacrifice doctor’s quality for a slight distance difference. Plus, it is hard for many people to judge the location through the listed addresses. Patients who search for doctors through a mobile app by specialty are unlikely to need urgent care at the fingertip. Same as distance, it is not a priority comparing to cost and quality.

• Lack of information

Health is a big issue. Lack of transparency makes the report look untrustworthy. It requires users to put more effort into making a choice.

Because scheduling over the phone is a hassle, I’ll usually give up pretty quickly what their customer care suggests. The best solution I picture in myself Is some grid calendar time visualization; within a second, I can see all the weekly availabilities of doctors.

The current doctor appointment scheduling services haven’t well-considered users’ needs. Better examples could be calendar apps, where users could quickly match their availabilities with the doctor.

• Repetitive operation required

In most cases, users could afford about the one-week timeframe for appointments, and they are likely to adjust their flexibility to match with the doctor, Displaying availabilities by day asks users to keep tapping to check the next availability and translating the visualization into calendar arrangements to be consistent with their schedule.

• Less intuitive visualization

The existing apps view makes It harder to recognize events based on the timeline. It is also more challenging to hack records based on conditions.

“Every office has its own set of tools and ways of handling prescriptions/orders, etc., but they’re all disconnected from each other. Some doctors have an online tool; most do not have. Some doctors/hospitals you have to keep all the papers they gave you, and then others you may not have everything on paper, so then you need to call them. As a patient, you usually deal with several different offices, and you don’t have a central place where you can check everything.” The current medication management services focus on reminder function. They are mostly targeting seniors, chronicles, and critical patients. Few products are targeting regular people with common defects like nearsighted.

• Isolated feature

The concept of doctors updating electronic prescriptions didn’t consider patients’ experience outside the digital world. The one-direction also limits patients’ autonomy.

• Overwhelming information

An over-loaded list makes users confused and exhausted. It requires users to process a lot of information before a move to the next step while also increased unnecessary operations. The right product only needs to do one job, WELL.