What is a UI UX agency?

UX agencies are expert companies that understand their client's requirements first and deliver research-based digital products. UX agencies offer a result-driven user experience to assure their clients' product success. While large B2B or B2C SaaS companies have employed full-time UI UX designers, and UX researchers but small companies prefer to outsource the work to a dedicated UI UX agency. UX agencies help their clients to test their ideas before development via various UX methods and save 10x money and development time.

What are your areas of focus as a UI UX and web design agency?

User experience is more than a capability for us either for mobile or web. It's at the core of everything we do here at Think 360 Studio. We started ten years before as a UI UX design agency focused on mobile apps but quickly expanded our offering to B2B web applications, enterprise software, and emerging technologies such as AR/VR and wearables. The UX projects we take on range from building a new product to redesigning an existing app or legacy business software. We do everything you might need to bring a successful digital product to life: User (UX) Research, Product Strategy, Branding, User Interface, and User Experience Design, Usability Testing, Prototyping, and Development. It's no surprise that our web design clients are often the same companies who hired us for UI UX projects, because who can explain the product better than the people who designed it? We're a top-rated web design company that believes a great website should efficiently convert visitors to customers while providing a delightful branding experience. Good UX leads to higher conversion rates. That's why we have UX designers collaborate with web designers on all website projects.

What separates Think 360 Studio from other UX design agencies?

This question asked a lot from our clients. There are many competent UX agencies in India alone and even more globally. It's hard to be different when the standard is so high. So how do we stand out? First and foremost, it's the quality of the work we deliver. We create easy to use, right looking digital products and interfaces which represent your brand in the best way possible. It's our designers who make your project a reality. We always assign a multidisciplinary team of senior designers, developers, UX researchers, and other specialists led by one of our design directors and overseen by a co-founder. Finally, unlike most traditional user experience design companies, we combine creativity and product design/development capabilities under one roof and on the same project. Imagine a branding firm meets a UX consultancy — that's us.

Can your agency help me with web design and web/mobile app development?

Yes, we not only design but also develop. We're world-famous for creating business websites/mobile apps that meet our clients' goals by merging brand storytelling and award-winning web design with the latest and greatest technologies. Our sites convert well, and people share them like crazy, which helps us get new client's recommendations who are already huge fans of our work. For example, the new Teledentix.com website we recently redesigned has seen a blasting 156% spike in conversion. Yes, that's 2.7 times more. With each new project, we challenge ourselves to try something new, like improving our processes to optimize costs or work faster without losing quality.

Do you do branding, or should I hire a separate branding firm?

Yes, we do. We are a branding agency focused on tech companies, digital products, and direct-to-consumer brands. But that doesn't mean we can't help you create a visual identity for a health app as we did for HealthGuru. Our capabilities include research, brand strategy, brand positioning, logo design, visual identity, communication design, motion design, and style guide development, among other things. However, our clients often provide us with either a brand strategy or even a complete visual identity package. In these cases, we use the current brand foundation as a starting point, not just carefully adopting it, but also we're designing and enrich the brand while staying true to its roots.

How much does it cost to hire you for a UI UX design project?

Our pricing is directly related to the project scope, timeline, deliverables, and team composition. When the scope isn't set in project specification, or the project is very dynamic, we prefer engaging on a time and materials basis where you pay us for the time spent. However, most of our engagements are fixed-price contracts. In this case, we'll give you a detailed proposal after learning as much as possible about your project. All estimates are calculated based on the hourly rates and the number of hours we think the job will take. As a UI UX, a sample project may take ten weeks and cost $50k-$150k. For time and materials engagements, we would create a custom rate card for you based on the team composition. Our rates span from $20/hour for junior designers to $60/hour for our design directors. We also offer special rates for qualified startups. Please email us to get a quote.

Do you work with startups? If so, how can my early-stage company afford you?

We are an India-based globally UX design agency; we partner with startups big and small all the time. What can be better than helping founders bring to life ideas the world has never seen before? We enjoy a fast-moving environment that challenges our skillset and process. The ultimate achievement for us is seeing our startup clients grow and take over the world. We worked with Uber clone when they were a team of ten and helped design such iconic products as Path and SendGrid. We have special discounted rates for startups we believe in. Email our CEO, Prince Pal Singh, to learn more.

Can you help us redesign our legacy enterprise/B2B SaaS software?

Yes, we're up to the challenge. We're one of the few user experience firms specializing in Enterprise UX Design and Digital Transformation of legacy business software. We've perfected our process over the years, modernizing digital platforms for Fortune 100 companies such as Teledentix, EasyBioData, and Juniper Networks. We start each new enterprise UX project with a deep-dive discovery and research to fully immerse ourselves in the industry and project specifics. Our services span from user research and information architecture, UX design, prototyping, and user testing to full-stack development and design systems. Our team acts as an independent entity that moves fast, avoiding the bureaucracy of a large organization, often working hand-in-hand with innovation labs and in-house UX teams.

What process do you follow as a UX agency?

Our lean UI UX design process is based on the design thinking methodology, which allows us to be flexible, adapting to almost any project type and collaboration model. While each engagement is unique, we always go through the following key phases: Discovery & Research We usually start by consolidating all available project documentation and scheduling workshops with your team.During those sessions, we interview key stakeholders, collaborate on requirements, as well as ideate, and plan the next steps.When possible, we 'd want to talk to your current or potential customers to understand their needs and pain points. In some cases, we may need to audit your existing product to identify opportunities for improvements. We will also review competitor products, gather design references, and document best practices. Strategy & Concepts Based on the discovery & research results, we synthesize a strategic direction and define an approach to drive our design process.We explore different concepts to establish such core elements as information architecture, key screen layouts, and visual design direction.We then validate the resulting concept with users and stakeholders.Once the feedback is in , we make necessary updates to proceed with designing the rest of the product. UI UX Design After the concept has been approved, we start designing the UI and UX, continuously conducting user tests, and iterating along the way.The main activities include user flow mapping, wireframing, user interface design, interaction design, and prototyping.We hand off design assets to developers using tools like XD, Zaplin, and provide a comprehensive style guide that includes a UI component library, UX guidelines, and complete user flows. Learn more about our process and deliverables here.

How can I get a proposal for my project?

Please send us an email first with a quick summary of your project or an RFP. We usually reply within 24 hours to schedule an introductory call and ask any immediate questions. During our first call, we will ask a lot of questions about the project goals, audience, budget, timeline, and other essential details. We can sign an NDA if necessary, but we always treat all client conversations as confidential. After the call, we may request various documentation such as a design brief, project requirements, past designs, etc. If we're redesigning an existing product, we'll want to schedule a demo or try it ourselves. We will email you a proposal and can schedule a video call to walk you through it. The proposal will include a detailed description of our approach, project phases, activities, and deliverables, team composition, and relevant case studies.

UX Community / 01-August-2018 / minute read

Why You Should Consider Insurance app Development as a Foundation of Your Business?

Today's users are accustomed to quickly gain access to the information they are interested in. A variety of studies show that more and more people go online using smartphones. That is why insurance app development is eagerly sought.

Written by: Nataliia Kharchenko

Nataliia Kharchenko is a Technical Writer at Cleveroad. It is web and mobile app development company in Ukraine. We are focused on helping startups, small, and medium businesses create competitive and winning software. I enjoy bringing a digital world clo

The safety need is one of the basic human needs. In Maslow's hierarchy, it ranks second after physiological needs. People want to feel protected, so it is not surprising that insurance becomes an integral part of a civilized society.

Hire Our Insurance Mobile App Developer

1. What Users Seek In The Insurance App

No matter how wonderful your product is, it is completely useless if it does not benefit. So, before you start developing make it clear who and what you develop for. Here are a few reasons why users would want to download your application.

Custom solutions

Each person has different needs, opportunities, circumstances, etc. In accordance with them, he or she wants to obtain an accurate information as soon as possible. The traditional insurance process cannot meet these needs. Yet, the app takes priority. Remembering the choice of the user and taking into account his or her personal data, it gives exactly the information that will be useful to him or her.

Precise pricing

Often, insurance companies do not provide comprehensive information about a particular package of services in their apps. This can be really annoying and frustrating. Make your app simple and effective. Show the user what and at what price he or she can buy. Display a certain amount to pay when he or she pays attention to specific offers.

Service quality

Insurance agents spend a lot of time in order to maintain their knowledge at the proper level and provide quality support. The insurance application can serve them well here. With its help, they can learn anytime anywhere and be always up to date on the insurance world trends.

Rapid Interaction

With the help of the application, customers and insurance agents can easily connect and solve issues of interest. Applying for a particular service can be made within a few minutes directly from the phone.

2. Benefits Of Mobile Apps For Insurance Business

Mobile apps are able to improve any business performance and insurance business isn’t an exception. Getting yourself an app, you’ll experience the following benefits.

Fast processing of claims. The time spent on offline claims processing can be used wiser: for new customers acquisition or retain. Insurance claims can be applied through a mobile app, it’s much faster and easier. All users have to do is take a photo of documents and accident evidence, and in some time get a due payment through a mobile app as well.

Insurance telematics. It is possible to reduce the cost of an insurance policy for an individual driver. In other words, this is a special monitoring system, the main function of which is to track the driving characteristics of a particular person. This technology makes driving safer since drivers know that they are under control. It is a beneficial option for car insurance applications.
Sales efficiency growth since insurance agents can get access to sales automation tools and CRM tools that increase clients' management efficiency anytime from anywhere.
Prompt deal concluding. In case a customer wants to buy an insurance policy through the insurance app, agents can sign documents in digital form directly on the mobile device and make the payment via the integrated payment system.

3. What Types Of Mobile Insurance Apps Exist

Insurance applications differ depending on the purpose of use. Next, we will review the main types and give general recommendations on what to consider when developing them.

Claim settlement apps

Having the opportunity to process customers claims without being tied to office hours is an excellent opportunity for claims handlers. This saves their time, increases the efficiency of work and the number of satisfied customers.

Considering the requirements of users the claim settlement apps usually include the following:

Documentation library

Claims handlers should have an easy access to all documents that are logically systematized in the application. Clients should be able to lodge a complaint using the application.

Claims details

The app should contain meaningful data on each claim such as date, reason, applicant, etc.

Ability to upload photos

This option allows to take pictures and instantly upload them to the application.

Communication channel

In-app chat keeps in touch handlers and customers 24/7 and contributes to the timely handling of issues.

Digital signing

The ability to sign a document directly from a tablet or phone saves a lot of time and spares nerves since the red tape with papers reduces to zero.

Sales management apps

The purpose of such apps is to establish a monitoring system, increase sales efficiency, and systematize access to marketing materials. They help brokers quickly assess the situation regarding existing and potential customers.

Sales management apps usually include the following:

Documentation library

The brokers should easily access all the materials regarding sell programmes, promotions, marketing plans, etc.

Tracking

The app may contain personalized accounts for each client. The custom-tailored approach will help brokers respond to any changes in time and be sure of the reliability of the data.

Newsfeed

For brokers, it is critical to be aware of the latest news about the economic situation in the world and regions. It helps build the right strategy for interaction with customers.

Travel insurance apps

Such applications provide the user with all necessary information on insurance in the country of destination.

The functionality of the application should allow to quickly get any type of insurance if the client decides to participate in activities that are not covered by the standard insurance plan.

The additional services may include weather forecast, departure board, built-in maps, etc. The purpose of the app is to make the client feel protected when going on a trip.

Car insurance apps

Such applications can become personal assistants to the drivers since one of the main functions is to control the manner of driving.

The app can warn of the overspeeding, point to dangerous sections of the road, report traffic jams, etc. It takes care of safety and prevents possible accidents.

For agents, the application is a goldmine. They actually get the chance to select the most reliable, and therefore profitable customers. They can offer clients the most favorable terms of cooperation with various discounts, premium plans, and other promotional offers.

Thus, the application promotes beneficial bilateral cooperation.

4. What Is MVP For The Insurance App

Creating a right MVP model is a good way to start a successful project. The insurance application is not an exception. Let's look at the basic functions that must be present in your app.

Push notifications

With their help, you can keep users informed about the latest updates, changes, discounts, etc. But do not be too tiresome and remember to implement the ability to disable pushes.

History

Introduce your team to users and tell the story of the creation of your company. This will help to earn the trust of customers.

Geolocation

You can provide customers with information, given their place of stay. For example, you can notify the customer what kind of insurance he or she can apply when entering a certain country.

For travel and car applications, this option is vital. For users of claim settlement and sales management apps, it will be a pleasant bonus.

Online Chat

A convenient way of communication that allows customers and agents to be in touch 24 hours a day.

Registration form

This option will significantly save your clients' time as it will allow them to register an insurance contract and a digital signature without coming to the office.

In-app payment system

It is very convenient to purchase insurance products right off the bat. You should have no difficulty in implementing this feature. The main thing is to choose payment gateway for mobile apps and integrate it using specially designed APIs.

The insurance industry is much in demand all over the world. Like any other sphere of human activity, it develops in tune with the times.

Current-day users are no longer satisfied with frequent trips to the office and waiting in lines. They want to solve their problems quickly and effectively.

Here, mobile applications come to the rescue. They speed up the processing of information and improve the quality of provided services. If you decide to create an insurance application, start with choosing its type, think of vital features, and decide how it’s going to differ from similar apps.

Conclusion
All in all, insurance business is a field that can become very beneficial for both customers and businesses. All the listed above is a progressive proof of insurance app profit. You just need some time to define what exactly you need and turn to experienced software service providers.