category: UIUX 360

Chatbot

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Chatbot

What is Chatbot?

Overview

Chatbots are AI-generated customer service agents. Chatbots allow users to ask questions to the system through a chat interface. They are a popular customer service tool and are very similar to the experience of messaging a friend.

The chatbot lets you ask system questions through the chat interface. You can find them everywhere these days. They are a popular customer service tool and are very similar to the experience of messaging a friend. A chatbot (short for chat robot), is a computer program that uses artificial intelligence technology to mimic conversations with people.

A chatbot/chatterbot is a software application used to conduct an online chat conversation through text or text-to-speech in lieu of providing direct contact with a live human agent. A chatbot is a type of software that can help customers by automating conversations and interacting with them through messaging platforms.

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