User Satisfaction
UIUX 360 / 21-December-2022 / minute read

User Satisfaction

Customer satisfaction OR user satisfaction is defined as a measurement that determines how happy customers are with a company's services, products, and capabilities.

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What is User Satisfaction?

Overview

Customer satisfaction OR user satisfaction is defined as a measurement that determines how happy customers are with a company's services, products, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to improve or change its products and services.

Customer satisfaction is a simple method used to determine how well your product meets customer expectations. It acts as a key performance indicator of the service and product quality.

The user satisfaction metrics refer to how happy customers are with the service they receive and the main focus of an organization should be to satisfy its customers. This applies to industrial firms, retail and wholesale businesses, government bodies, service companies, non-profit organizations, and every subgroup within the organization.

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