category: UIUX 360

User Onboarding

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User Onboarding

What is User Onboarding?


User onboarding is the process of increasing the likelihood that new users become successful when adopting your new product. User onboarding includes initial experience with the application, online or offline training, goal-setting, and the organization's customer success process.

User onboarding is the process of guiding new users to find the value in your product. User onboarding is important in introducing new users to a product. Companies that prioritize the onboarding experience can upgrade their users more quickly.

Through this onboarding process, companies ensure that customers will be successful first-time adopters of the product, generally a SaaS product. The onboarding experience usually consists of initial exposure, training, and finally orientation. The ultimate goal of the onboarding experience is to achieve the goal.

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